Airline Operational Support Company & Aviation BPO Providers | Travel Bridge Services
20+
NDC Airlines Live
2013
IATA Strategic Partner
JR
Part of the JR Technologies group · IATA Strategic Partner since 2013

The leak isn't on your P&L.
It's in your operations.

Travel Bridge Services runs fare audit, ADM defence, refund operations and NDC servicing for low-cost and regional airlines — recovering the revenue that quietly disappears between booking and BSP close.

Request a Revenue Leakage Audit Speak to an Operations Director
No commitment · Board-ready report delivered in 21 days
JR Technologies Group · Parent Organisation
IATA Strategic Partner · Since 2013
20+ NDC Airlines · Implemented & Live
ONE Order Certified · IATA Standard
5 Region Coverage · Americas · EMEA · APAC
JR Technologies Group · Parent Organisation
IATA Strategic Partner · Since 2013
20+ NDC Airlines · Implemented & Live
ONE Order Certified · IATA Standard
5 Region Coverage · Americas · EMEA · APAC
The Operational Reality

Most LCCs lose 0.5–1.8% of BSP revenue to operations.
Few can quantify it.

It rarely shows up as a single line on the P&L. It lives across mis-filed fares, ADM exposure, refund backlogs, and the visibility gap between cycle close and the next commercial review. The leak is real; it's just distributed.

Revenue operations challenges
×

What's happening today

  • —ADM exposure quietly compounding across the agency base
  • —Refund cycles running 21–45 days, customer NPS taking the hit
  • —Fare filing errors on 3–7% of itineraries, surfacing as memos
  • —Manual reconciliation absorbing 40+ FTE hours every week
  • —NDC migration stalled not by tech, but by operational readiness
  • —Commercial visibility lagging 7–14 days behind cycle close
TBS operations solution
✓

What TBS makes routine

  • —ADM disputes filed with full evidence, root cause looped to commercial
  • —Refund TAT benchmarked and compressed against IATA peer-set
  • —Fare loading audited against published inventory, weekly
  • —Distribution operations run as a managed service, not a cost centre
  • —NDC operational layer aligned to Aerostream and ONE Order
  • —D+1 reporting across BSP, ARC and direct — monthly variance to CFO
What We Operate

Six service lines. Each tied to a commercial outcome, not a seat-based contract.

You keep strategy, customer ownership and pricing decisions. We run the engine room — to defined SLAs, with daily reporting, against measurable recovery targets.

Ticketing and Fare Management
01

Ticketing

  • End-to-end GDS airline ticket processing across major global distribution systems.
  • Strict quality control and SLA-driven workflows to ensure operational accuracy.
  • 24/7 global support model for uninterrupted airline servicing and issue resolution.
  • Reliable ticketing operations with scalable support for international airline partners.
Refund and ADM Defence
02

TRAMS Accounts

  • Revenue tracking and commission management with intelligent pricing visibility.
  • Automated invoice reconciliation and verified transaction processing workflows.
  • MIS reporting ecosystem for financial insights, statements, and operational analytics.
  • Dedicated expert support for Excel, ARC, BSP, and airline accounting operations.
NDC and Distribution Operations
03

Sales & Reservations

  • 24/7 airline sales and reservation support with global service coverage.
  • End-to-end handling of fare quotes, reservations, reissues, and refunds.
  • Group booking coordination and travel management for seamless operations.
  • Revenue-focused travel product support designed to improve customer servicing.
Commercial Reporting
04

After Sales Services

  • Real-time PNR change alerts with automated passenger notifications via email.
  • Duplicate booking detection to reduce operational errors and passenger conflicts.
  • Revenue protection workflows focused on minimizing financial leakage and risk.
  • 24/7 monitoring and after-sales support to maintain service continuity and client trust.
Reservations and Customer Operations
05

IT Support

  • 24/7 remote IT support for uninterrupted airline and travel operations.
  • Managed infrastructure services with proactive monitoring and issue resolution.
  • Software and hardware support including maintenance and replacement coordination.
  • IT asset management, reporting, and ticket-based support tracking systems.
Group and Interline Support
06

Audit Team

  • End-to-end ADM dispute management to reduce revenue leakage and billing errors.
  • Structured workflow for disputing, billing, and validating airline debit memos.
  • Pay-only-owned ADM process to ensure financial accuracy and compliance.
  • Audit-driven reporting and training insights to strengthen operational efficiency.
Why TBS, Specifically

Built inside an airline retailing house, not an outsourcing firm.

TBS Operations Director Team
01

JRT lineage, IATA-recognised

TBS sits inside the JR Technologies group. IATA Strategic Partner since 2013. 20+ NDC airline implementations. ONE Order pilot heritage with Lufthansa Group. The pedigree is in the file, not on a brochure.

02

Outcome-priced, not seat-priced

Engagement structures index against ADM recovery, refund TAT and fare accuracy. The commercial conversation is about what your P&L looks like in 12 months, not how many FTEs sit in which city.

03

NDC and ONE Order, operationally

Most carriers' NDC stall isn't technical — it's operational. Order servicing, exchange flows, ancillary reconciliation. TBS runs that layer inside NDC 17.2 / 18.2 and ONE Order without retrofitting.

04

D+1 commercial visibility

Daily dashboards across BSP, ARC and direct, monthly variance at CFO depth. Replaces the fortnightly fog most LCC commercial teams have learned to operate inside.

05

Scale without headcount inflation

Capacity added in 60–90 days. No recruitment cycle, no training overhead, no fixed-cost trap. The cost line stays variable to volume — which is the only way LCC economics work.

06

One owner, one SLA, one P&L view

One named operations director. One governance framework. One reporting cadence. Not a stack of point vendors and the coordination tax that comes with them.

Comprehensive Group Services

The wider JR Technologies capability behind every TBS engagement.

When the airline operation requires more than the TBS layer alone — distribution strategy, custom development, NDC implementation — the JR Technologies group brings the full stack into the engagement.

1
Consulting & Strategy

Tailored strategies to enhance distribution, increase personalisation, and improve operational efficiency.

2
Implementation & Integration

Smooth integration of next-generation retailing solutions, including loyalty program systems.

3
Custom Development

Bespoke technology solutions designed to fit your unique business requirements.

4
NDC & ONE Order

Assistance in achieving IATA certifications, keeping your business competitive in modern retailing.

5
Ongoing Support

Dedicated support teams to ensure your systems and operations run seamlessly 24/7.

★ Complimentary · 21 Days

Start with the Revenue Leakage Audit.

For qualifying low-cost and regional carriers, a structured 21-day diagnostic that surfaces the monetary value sitting inside your ADM exposure, refund cycle, fare filing accuracy and reporting cadence.

The deliverable is a board-ready report with prioritised recovery vectors and indicative dollar values. The conversation that follows is yours to decide.

Request the Audit
Audit Scope
Quantified ADM exposure · 6-month look-back
Refund TAT benchmark vs peer carriers
Fare filing error rate sampling
NDC operational readiness scorecard
Reporting cadence and visibility gap map
Distribution channel cost analysis
Prioritised recovery roadmap with $ values
CFO-ready summary deck
Operator Questions Answered

What CCOs and Heads of Operations ask before the first call.

How is TBS different from a traditional aviation BPO? +
TBS is an airline operations partner inside the JR Technologies group — IATA Strategic Partner, 20+ NDC implementations. The engagement model indexes on commercial outcomes (ADM recovery rate, refund TAT, fare accuracy), not seat-based contracts. Strategy and customer ownership stay with the airline. TBS runs the operational layer.
What is the Revenue Leakage Audit, and what does it cost? +
A complimentary 21-day diagnostic for qualifying low-cost and regional carriers. It quantifies the dollar value of operational gaps across ADM exposure, refund cycles, fare filing and reporting. The output is a CFO-ready report with prioritised recovery actions. No commitment beyond the diagnostic.
How quickly does TBS take over a function? +
Fare management, refund operations and reporting typically transition in 60–90 days from contract — including knowledge transfer, SLA definition and parallel run. Reservations and customer operations sit at 75–105 days depending on language coverage and channel scope.
Does TBS work with carriers on legacy PSS? +
Yes. Most engagements involve hybrid environments — legacy PSS plus partial NDC adoption. TBS operates across legacy GDS workflows and NDC / ONE Order environments, and integrates with the JR Technologies Aerostream platform for carriers progressing toward full digital retailing.
Which regions does TBS cover? +
North America (USA, Canada), Europe (Ireland, Greece, UK), Middle East hubs (UAE), APAC and South East Asia (Singapore, India), and Southern and East Africa. Coverage is aligned to airline operating windows and IATA BSP geographies.
How is performance measured? +
Every engagement runs under an SLA framework covering fare accuracy, refund TAT, ADM recovery rate, reporting cadence and channel-specific KPIs. Operational metrics report daily (D+1); commercial variance reports monthly at Head of Commercial / CFO level.
What does the contract look like? +
Standard structure is a 12-month Master Services Agreement with quarterly business reviews. Pricing is scoped against SLA tier, not headcount, with outcome-linked components available for ADM recovery and refund TAT compression.